Airlines

TermScout reviews and rates commonly signed contracts so you can understand your rights and make smarter decisions about what companies you do business with. All of our content is carefully reviewed by attorneys and submitted to the subject companies in advance for comment.  See Methodology below for details.

Ratings

View our ratings and awards, showing how customer friendly the top ten airlines are when looking at the fine print. 

Passenger Rights Guides

Know and exercise your rights when flying with a free copy of one of our Passenger Rights Guides.

Top 5 Most Favorable Customer Contracts

Every time you purchase an airline ticket, you sign a contract with that airline.  We carefully analyzed those contracts and rated them on the metrics that mattered most to the hundreds of frequent airline passengers we surveyed.  Below are the five airlines with the most friendly customer contracts overall. Ratings are on a scale of 1 to 10 with 10 being the most friendly.

Complete Ratings

Overall Contract Ratings Certified Fair Contract

We totaled the scores for each airline in the six categories we analyzed to come up with an overall rating on customer friendliness.

Methodology

Number of customers interviewed or surveyed:

Provided airlines an opportunity to comment on content prior to publishing?

Provided airlines an opportunity to comment on content prior to publishing?

All of our information is general and based on our opinions only. We are not a law firm and do not provide legal advice. See our Methodology page for additional details on our quality control standards.

Know Your Rights So You Can Exercise Them

Every time you fly on an airline, you sign a contract with that airline. We carefully analyzed those contracts and prepared these guides to help you take advantage of your rights.

What to Know Before You Book a Ticket

  • Travel policies and accommodations for minor children and pets.
  • How to cancel or change flights after booking.
  • Accommodations for special needs, disabilities, and special requests.

What to Know Before You Book a Ticket

  • Travel policies and accommodations for minor children and pets.
  • How to cancel or change flights after booking.
  • Accommodations for special needs, disabilities, and special requests.

What to Know Before You Pack

  • Don’t pack jewelry or laptops in your checked bag, because most airlines won’t reimburse you for these items if your bag is lost. 
  • Know whether your airline offers discounts for paying for bags in advance of arriving at the airport.

What to Know When Something Goes Wrong

  • Download the Passenger Rights Guide so you have it handy when something goes wrong on a flight.
  • Know what to do and what your rights are when:
    • You miss your flight.
    • Your airline cancels or delays your flight.
    • You’re bumped off a flight because it is oversold.
    • Your baggage is lost, damaged or delayed.
    • You’re stuck on the tarmac for an extended period of time.
    • You lose something on a flight.

What to Know When Something Goes Wrong

  • Download the Passenger Rights Guide so you have it handy when something goes wrong on a flight.
  • Know what to do and what your rights are when:
    • You miss your flight.
    • Your airline cancels or delays your flight.
    • You’re bumped off a flight because it is oversold.
    • Your baggage is lost, damaged or delayed.
    • You’re stuck on the tarmac for an extended period of time.
    • You lose something on a flight.

Download Your Passenger Rights Guide

AirlineOverall TermScoreDownload
7.5*Get Your Guide
3.0Get Your Guide
5.1Get Your Guide
5.8Get Your Guide
4.2Get Your Guide
5.5Get Your Guide
4.4Get Your Guide
6.8*Get Your Guide
4.7Get Your Guide
5.6Get Your Guide
* Meets TermScout’s Certified Fair Contract Standards

We read the fine print so you don't have to.

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Copyright © 2019 · TermScout · Nothing on our website, in any of our content, or in any communications between us is or should be considered legal advice of any kind. Our content represents our opinions only. If you need legal advice, you should hire an attorney.

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